Taking Delivery of Your Order

We take great care in packaging every order to ensure it reaches you in perfect condition. At the time of delivery, please inspect the outer packaging before accepting the shipment.

Important: Do not accept delivery of any order if the outer packaging appears physically damaged, tampered with, or crushed. Contact MaxFurn Customer Support immediately and note the damage before the courier departs.

Accepting a visibly damaged parcel may limit our ability to process a replacement or refund claim. Your cooperation at this step ensures a smooth resolution for all parties.

Exceptions to Shipping & Delivery Policy

The following circumstances may result in extended shipment or delivery timelines beyond our standard estimates:

• Cash on Delivery (COD) orders — These are dispatched only after confirmation of the recipient's mobile number, delivery address, and availability to receive the goods in person.
• Temporarily out-of-stock items — Products that are normally stocked but currently unavailable will be dispatched as soon as stock is replenished.
• Special-order products — Items not held in regular inventory and sourced specifically for your order may require additional lead time.
• State-specific entry requirements — Deliveries passing through states that require special entry permits, interstate documentation, or additional levies — including West Bengal, Maharashtra, and Kerala — may experience delays. You will be contacted via email with details specific to your order.

 Delays in Shipping

Occasionally, unforeseen circumstances may delay the shipment of your order. In such cases, the MaxFurn team will notify you via email as soon as the delay is identified. Once the shipment is ready to proceed, you will receive a further update with revised delivery details.

Should you wish to cancel any unshipped portion of your order during a delay, please contact our support team and we will assist you promptly.

Standard Shipping (Air Courier): 3–5 business days from date of shipment. Our standard delivery method for most orders.

Ground Shipping: 5–10 business days. Used for heavy or bulky furniture items requiring surface transport.

International Items: 10–15 business days. Products labelled 'International' are imported from outside India.

 If Your Order Does Not Arrive on Time

Tracking information is provided via email for most orders. If your order has not arrived within the specified delivery window, please review your tracking details first, then reach out to our support team.

In rare cases, packages may be delivered to an alternate recipient at your address — such as a family member, neighbour, co-worker, or building manager — or left in a secure location such as a garage or porch. Please check these possibilities before raising a concern.

If the package cannot be located using the tracking information provided, contact us and we will initiate an investigation with the courier on your behalf.

COD Order Delivery Attempts: Our courier will make one to three attempts to deliver a Cash on Delivery order. If delivery is unsuccessful after all attempts, the order will be returned to our warehouse. MaxFurn India reserves the right to decline future COD orders from customers with a history of failed deliveries or unpaid shipments.

If Your Order Arrives Damaged

The best course of action is to refuse delivery of any visibly damaged item at the time of handover. This is the simplest way to ensure a prompt resolution.

If you were unable to refuse the delivery, please notify MaxFurn Customer Support within 24 hours of receipt. Include photographs of the damaged packaging and product. We will arrange a replacement shipment at no additional cost to you.

Claims raised after 24 hours of delivery acceptance may be subject to further review and assessment before a resolution is offered.